Refund policy

Return & Refund Policy

Last Updated: May 21, 2026

Thank you for shopping with niomia.shop. We want our customers to have a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns only under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • The return request is made within 7 days of delivery.

  • The product is unused, in its original packaging, and in resalable condition.

To request a return, customers must contact us with order details and clear photos of the issue.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products caused by customer handling

  • Products without original packaging

  • Items purchased during clearance or special sale offers

  • Personalized or customized products, if applicable

3. Refunds

  • Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to the original payment method.

  • Shipping charges are non-refundable unless the return is due to our error.

4. Replacement Policy

If you receive a damaged or incorrect product, we may offer a replacement subject to product availability.

5. Cancellation Policy

  • Orders can only be canceled before they are shipped.

  • Once the order has been dispatched, cancellation requests will not be accepted.

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

  • We recommend using a trackable shipping method for returns.

7. Contact Us

For return or refund-related assistance, please contact us:

Trade Name: niomia.shop
Managed By: Krishna Das

Phone: +91 7477399961
Email: niomia014@outlook.com

Address:
1004A RM-8 Ambawadi Krishna Nagar,
1004A Krishna Nagar,
Bhavnagar – 364001, Gujarat, India